FlowLab

Privacy Policy

This Privacy Policy explains how FlowLab Solutions collects, uses, and protects your personal information.

Last Updated: Tuesday, 3rd March 2026

1. Introduction

We respect your privacy and are committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

2. What Personal Information We Collect

  • Name
  • Email address
  • Phone number
  • Business information
  • IP address
  • Website usage data
  • Information submitted through contact forms or readiness questionnaires

We do not intentionally collect sensitive information unless required and agreed.

3. How We Collect Information

  • Directly from you
  • Through website forms
  • Through email communications
  • Through cookies and analytics tools

4. Purpose of Collection

  • Respond to enquiries
  • Assess suitability for services
  • Provide proposals or services
  • Improve our services
  • Communicate with you

Submission of a questionnaire does not create a client relationship.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Cloud and hosting providers
  • Automation and AI platforms
  • IT service providers
  • Professional advisers
  • Government authorities where required by law

We do not sell personal information.

6. Overseas Disclosure

Some third-party service providers may store or process data outside Australia.

We take reasonable steps to ensure appropriate safeguards are in place.

7. Security

We implement reasonable technical and organisational measures to protect personal information.

However, no method of transmission over the internet is completely secure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at:

[Insert Contact Email]

9. Complaints

If you believe your privacy has been breached, you may contact us. We will respond within a reasonable time.

10. Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page.